Welcome to Planet Geek LLC 

We take your privacy very seriously. Please read this Privacy Policy carefully as it contains important information on who we are and our information practices, meaning how and why we collect, use, and disclose your personal information in connection with your use of the Site and your interactions with us, including inquiries, service requests, and communications.  It also explains your rights in relation to your personal information and how to contact us if you have any questions or requests regarding your personal information. 

By visiting and/or using our Site, you are agreeing to the terms of this Privacy Policy and the accompanying Terms of Use. The Site is intended for general use by individuals and businesses seeking information about our services and is not directed to individuals under the age of eighteen (18), and we do not knowingly collect personal information from minors.  Capitalized terms not defined in this Privacy Policy shall have the meaning set forth in our Terms of Use. 

1. Key Terms. It would be helpful to start by explaining some key terms used in this policy: 

1. Personal Information We Collect About You. We may collect and use the following personal information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you:  

If you do not provide personal information requested through the Site (such as your name, email address, or phone number), it may delay or prevent us from responding to your inquiry or providing requested services. 

Payment information (such as credit or debit card details) is processed by third-party payment service providers and is not stored directly by Company.  Such third parties may collect and process your information in accordance with their own privacy policies.     

1. How Your Personal Information is Collected. We collect personal information from the following categories of sources: 

• You, directly through your interaction with the Site, including when you submit a contact form, request services, request a consultation or estimate, sign up for emails, submit an inquiry, or otherwise communicate with us via the Site, phone, or email  

• Advertising networks and marketing platforms (including platforms such as Google, Meta (Facebook), and other similar platforms, to the extent you interact with our advertisements or visit the Site through such platforms) 

• Internet service providers 

• Data analytics providers 

• Platforms and service providers that assist with website hosting, communications, analytics, and payment processing  

• Cookies on our website and similar tracking technologies used to collect usage, browsing, and interaction data 

1. How and Why We Use Your Personal Information. Under applicable law, we can only use your personal information if we have a proper reason for doing so, for example: 

• To comply with our legal and regulatory obligations 

• For the performance of a contract with you or to take steps at your request before entering into a service engagement or project with Company  

• For our legitimate interests (such as operating and improving the Site, providing customer support, responding to inquiries, evaluating potential projects, and marketing our services)  

• Where you have provided your information voluntarily or consented to its use, where required 

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.  

We collect the categories of Personal Information listed above for the following business purposes: 

• To respond to inquiries, evaluate service requests or project needs, prepare estimates or proposals, and communicate with you regarding potential or ongoing services  

• For our legitimate interests, including operating, maintaining, and improving the Site, analyzing usage trends, and enhancing the functionality and user experience of the Site 

• To communicate with you, including responding to inquiries, scheduling services, providing updates, and delivering customer support  

• To send marketing and promotional communications, where permitted by applicable law, and to measure and improve the effectiveness of our advertising (including through platforms such as Google, Meta, and other similar providers)  

• To comply with our legal and regulatory obligations 

1. Promotional Communications. We may use your personal information to send you communications (primarily by email) regarding your inquiries, service requests, project updates, scheduling, customer service matters, and, from time to time, promotional and marketing information about our services and offerings.  We have a legitimate interest in processing your personal information for these communication and marketing purposes (see above “How and why we use your personal information”). This means we do not usually need your consent to send such communications for service-related or customer service communications; however, where consent is required for marketing communications, we will obtain it where required by applicable law.  You may opt out of receiving marketing communications from us at any time by contacting us at info@planetgeekllc.com or by using any unsubscribe mechanism included in our communications.  

1. Who We Share Your Personal Information With. We routinely share personal information with: 

• Service providers we use to help operate and maintain the Site and support our business operations, such as website hosting providers, payment processors, and other vendors that assist with communications, scheduling, analytics, and general business operations  

• Other service providers and partners we use to help us run our business, including analytics providers and advertising platforms (including Google, Meta (Facebook), and other similar platforms)  

We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers to ensure they use your personal information only as necessary to provide services to us. 

We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations. 

We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. We will typically anonymize information, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations. 

We do not sell your personal information as defined under applicable law and do not share personal information with third parties except as described in this Privacy Policy.  

1. Personal Information We Sold or Shared. We will not sell your Personal Information to any third parties. However, in the preceding twelve (12) months, we have shared certain categories of Personal Information with service providers and third-party platforms for business purposes, as described below: 

1. Categories of Personal Information We Disclosed for a Business Purpose. In the preceding 12 months, we have not disclosed for a business purpose any personal information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. 

1. How Long Your Personal Information Will Be Kept. We will keep your personal information for as long as necessary to respond to your inquiries, evaluate and perform requested services, communicate with you, and provide our services to you.  Thereafter, we will keep your personal information for as long as is necessary: 

• To respond to any questions, complaints or claims made by you or on your behalf 

• To show that we treated you fairly and to maintain appropriate business records 

• To keep records required by law 

• To maintain records relating to inquiries, proposals, projects, communications, and customer service interactions  

• To send marketing communications, where permitted by applicable law, until you opt out or request deletion 

We will not retain your personal information for longer than necessary for the purposes set out in this policy.  Retention periods are based on business needs and legal requirements, rather than fixed schedules.  When it is no longer necessary to retain your personal information, we will delete or anonymize it, or retain it in aggregated form where it no longer identifies you. 

1. How to Exercise Your Rights. If you would like to exercise any of your rights as described in this Privacy Policy (including, where applicable, the right to access or know what personal information we collect about you, request deletion of your personal information, and request correction of inaccurate personal information), you can do so by contacting us directly. You may also email us at info@planetgeekllc.com.  

• If you choose to contact us directly by email, you will need to provide us with: 

• Enough information to identify you (such as your name and the email address you used to contact us) 

• A description of what right you want to exercise and the information to which your request relates 

• We may request additional information if reasonably necessary to verify your identity before responding to your request. 

• Any personal information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification. 

1. Accessing and Updating Information. You may request access to, correction of, or deletion of your personal information that we maintain, or opt out of certain uses of your personal information (such as marketing communications), by e-mailing us at info@planetgeekllc.com.  

Because Company does not maintain user accounts through the Site, any updates or requests regarding your personal information must be submitted directly via email.  We will take reasonable steps to verify your identity before processing such requests, consistent with applicable law.   

1. Keeping Your Personal Information Secure. We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to access it, including authorized personnel and service providers (including third-party providers we rely on to operate the Site, process payments, and support our business operations). Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality. We also maintain procedures designed to address suspected data security incidents. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.  While we take reasonable steps to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.   

1. Changes to This Privacy Policy. This Privacy Policy was published on [Insert Date] and last updated on [Insert Date]. 

We may change this Privacy Policy from time to time.  When we do, we will post the updated Privacy Policy on the Site and update the “last updated” date above.  You are encouraged to review this Privacy Policy periodically.  Your continued use of the Site after any changes are posted constitutes your acceptance of the updated Privacy Policy.   

1. How to Contact Us. If you have any questions, comments, or complaints about this Privacy Policy, how we collect and use your information, or your choices and rights regarding the same, you may contact us using the information below. If you are contacting us as an authorized agent for another person or business, please also provide sufficient information in your request so that we can verify that you are authorized to communicate with us as that person’s or business’ authorized agent. 

Our contact details are shown below: 

1. Do You Need Extra Help? If you would like this notice in another format (for example: audio, large print, or braille) or require assistance in accessing or understanding this Privacy Policy, please contact us using the contact information provided in Section 14. 

CONSENT 

By using our Site, you hereby consent to our Privacy Policy. If you are using the Site on behalf of an organization, you are agreeing to this Privacy Policy for that organization and representing that you have the authority to bind that organization to this Privacy Policy. In that case, “you” and “your” will refer to that organization. 

ELECTRONIC AGREEMENT 

This Privacy Policy is an electronic agreement that governs your use of the Site, and describes how we collect, use, and disclose your personal information.  By using the Site in any manner, you agree to this Privacy Policy, as it may be updated or amended from time to time by Company in accordance with its terms. This electronic agreement acknowledges that you are able to electronically receive, download, and print this Privacy Policy. 

ACKNOWLEDGEMENT 

By using the Site, you acknowledge that you have read this Privacy Policy and agree to be bound by its te